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    Welcome to BookWeb USA. Please click here and read terms and conditions carefully before using BookWeb USA.


    ◇ Dispatch & Delivery

    Delivery Options and Rates

    Self pick-up is available at our retail stores

    Domestic Delivery
    You can enjoy free delivery if you spend $50 or more on a single order. We will charge a flat delivery fee of $8 if you spend less than $50. A re-shipping fee will be charged on any shipment that needs to be reshipped as a result of a customer providing an incorrect shipping address.

    In-stock Japanese items will be sent to your directly by air from our Fulfillment Center in Japan.  These in-stock items usually arrive at our U.S. domestic delivery services within 7-10 business days from the time of order.  Once your item(s) are ready for dispatch from the Fulfillment Center in Japan, you will be notified with a tracking number.  Please note that this tracking number will work once your item(s) is scanned at our U.S. domestic delivery service facility.

    International Delivery
    Delivery charges depend on the quantity of the items and the country of destination.

    Delivery fee for Canada and Mexico:
    $13.00 Fixed Processing Charge + $1.50 per item

    Delivery fee for other international countries:
    $18.00 Fixed Processing Charge + $5.50 per item

    Please note that we cannot split your order for any international orders.  The customer is responsible for any charges including customs, re-shipping or any extra fees due to country regulations.

    Ordering Items with Different Availabilities
    Domestic Delivery
    When you order items with different availabilities, if your entire order is less than $50, we will group all items together in one shipment when they become available for a flat rate of $8. If your order is $50 and above, we will group all items together in one shipment when they become available and ship them for free. Should you need any of your orders to be delivered separately, whenever an item becomes available, please contact us via inquiry so that we can arrange for that.

    Gift-Wrapping Service
    Gift-wrapping is available at no extra charge. You can also choose to leave a personal message on the gift tag attached to your item.

    Change of Address
    When you are ready to check out, you can enter your shipping address if it is different from your billing address. If you wish to change your address after you completed checking out, please contact us immediately. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

    ◇ Ordering
    How to Order
    Browse or Search BookWeb USA
    A Keyword search box is located on every page of BookWeb USA. An advanced search is also available. When you find an item that interests you, click the title of the item to see a detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

    Add the Items to Your Shopping Cart
    Simply click the “Add to Shopping Cart” button on the search result list or the item's product detail page. You can continue searching and access the contents of your Shopping Cart at any time.

    Check the Items You Added
    Click “Check Out” button in the Shopping Cart to see all of the items you have added.  You can
    remove unwanted items. When you are finished, click the “Check Out” button to place the order.

    Login
    If you have not already logged in to your account you will be asked to do so now. You can create an account if you are new to BookWeb USA.

    Gift wrapping (optional)
    Select the item you would like gift wrapped, and check the “Gift Wrapping” box and choose a wrapping paper from the pop-up window. To send a card, select “Attach Message Card” and type your message in the pop-up window.

    Choose Shipping address
    Select “Same as home address” to have your order delivered to your account address. Select “Other Delivery address” to have your order delivered to an address other than your account address.

    Modify Your Credit Card Information (optional)
    To use a credit card other than the one saved in your account, or to update the expiry date of your existing credit card, click the “Modify Payment Information” button.

    Review and Place Your Order
    To review your order, click “Next” and make sure that all the information you provided is accurate. When you are ready, click the “Place My Order” button to submit your order. Once you placed your order successfully, you will see your order number on the screen.  If your order does not go through, you will see the following message "Your order process has failed due to invalid credit card". Please contact the bank that issued your card for assistance.

    Check Your Order Status
    If you would like to check order status, click the "Order History" link located on the left side of most pages on BookWeb USA. All of your past and pending orders are available to view in the Order History.
    An automated email will be sent to you when the order has been made successfully. If you cannot find an email from us, please contact us for assistance.

     

    Additional Orders
    All orders placed on BookWeb will be shipped from our logistics center. Because our system is automated, any additional order placed separately by email, phone, or on the Delivery Memo from BookWeb will be handled manually, in which case your credit card information may be required again when we contact you about the additional orders. Please note that these orders may be delivered separately from your original BookWeb order.



    Pre-ordering
    Items not yet released can be pre-ordered. Your credit card will not be charged until the order is dispatched. If an order includes both currently-available and not-yet-available items, it may be held until all the items are available. See ‘Ordering Items with Different Availabilities’ under ‘Dispatch & Delivery’, for further details.

    Magazines
    Magazines are currently only available at our retail stores. Please see Store Information for store details and locations.

     

    ◇ Payments & Promotions
    Payment Options
    Payments can be made by credit card. We currently accept VISA, MasterCard, American Express, Discover, JCB and Diners Club.

    Gift Cards
    Kinokuniya Gift Card is accepted at all of our U.S. retail stores, online bookstore BookWeb USA, and phone orders.  To use your gift card online, please enter all the number on the back of your gift card in the "Memo" section before checking out, and we will manually process your order. To use your gift card over the phone, please state the number to our representative and we will process it manually. Because the process is done manually, you may not see your gift card amount deducted until the final charge.

    At this moment, we do not offer Kinokuniya USA Gift Cards online.  If you would like to purchase a Kinokuniya USA Gift Card, please visit or contact your closest Kinokuniya USA location.  If you would like to have it shipped from any of our retail locations, there will be a $7.00 domestic shipping fee (FedEx Ground with signature option). Please visit here for our Kinokuniya USA locations.

    Coupons
    Our current coupons can only be used at our retail stores. Coupons cannot be redeemed for cash, or be replaced if lost or stolen.

    Member Discount
    Kinokuniya Card Members are entitled to our 10% discount privilege. Applications can be made in-store at the cashier counter, via email, telephone, or fax.

    ◇ Exchange & Refund
    Items that have been confirmed cannot be canceled, exchanged or refunded except when items are faulty or damaged. Please refer to the Terms and Conditions of Sale for details. Please keep your receipt for proof of purchase.

    Please contact Customer Service at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it to arrange the exchange or refund of an item purchased on BookWeb USA.
    NOTE: Shipping charges are non-refundable.

    ◇ Privacy & Security
    Your billing information is protected using Secure Sockets Layer (SSL) encryption technology.  The encrypted data goes to a secure server at a restricted-access site. This means that your data cannot be intercepted and read as it travels through the internet.

    ◇ Need more help?
    For all inquiries regarding BookWeb USA, please use the Enquiry form at the bottom of our website You can also email us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call us at 415-673-7431 for further assistance. Please leave your name, your order number, and your email so that we can provide the best assistance for you.