Acknowledgements                                   vii
Introduction                                       1  (4)
  PART ONE Career skills                           5  (36)
    01 Understand yourself                         7  (3)
    02 Understand others                           10 (4)
    03 Understand how you affect others            14 (5)
    04 Discover your rules of success              19 (2)
    05 The leadership journey: Key principles      21 (4)
    06 Managing your leadership journey: The map   25 (3)
    07 Build your career                           28 (4)
    08 Careers versus careering: Avoiding the      32 (4)
    death stars
    09 How not to get promoted                     36 (2)
    10 Running the leadership marathon             38 (3)
  PART TWO People skills                           41 (46)
    01 Delegating                                  43 (4)
    02 Motivating                                  47 (8)
    03 Selling                                     55 (12)
    04 Coaching                                    67 (5)
    05 Managing expectations                       72 (5)
    06 Managing upwards                            77 (5)
    07 Flattery                                    82 (2)
    08 Managing professionals                      84 (3)
  PART THREE Moment of truth skills                87 (40)
    01 Learning to say no                          89 (6)
    02 Conflict management                         95 (9)
    03 Crisis management                           104(4)
    04 Dealing with bullies                        108(3)
    05 Negative feedback                           111(4)
    06 Hearing feedback                            115(4)
    07 Fighting battles                            119(2)
    08 Power                                       121(3)
    09 Managing adversity                          124(3)
  PART FOUR Technical skills                       127(82)
    01 Reading                                     129(3)
    02 Writing                                     132(3)
    03 Presenting                                  135(6)
    04 Storytelling                                141(4)
    05 Listening                                   145(4)
    06 Doing numbers                               149(3)
    07 Problem solving                             152(5)
    08 Decision making in uncertainty              157(2)
    09 Influencing decisions                       159(4)
    10 Negotiations                                163(8)
    11 Networking                                  171(5)
    12 Time management                             176(3)
    13 Effective meetings                          179(2)
    14 Projects                                    181(8)
    15 Managing budgets                            189(3)
    16 Dealing with advertising                    192(3)
    17 Managing change                             195(4)
    18 Reorganizing                                199(4)
    19 Creating a vision                           203(6)
  PART FIVE Values and behaviours                  209(40)
    01 Becoming a leader people want to follow     211(2)
    02 How not to be a good boss                   213(3)
    03 Taking control                              216(2)
    04 Working to win                              218(2)
    05 Learning to be lucky                        220(2)
    06 Managing stress                             222(3)
    07 Positive leadership                         225(3)
    08 Professional leadership                     228(2)
    09 Etiquette                                   230(2)
    10 Honesty                                     232(2)
    11 Humility                                    234(2)
    12 Responsibility                              236(2)
    13 Living the values                           238(2)
    14 Ambition                                    240(2)
    15 Hard work                                   242(2)
    16 Learning and renewal                        244(2)
    17 Learning to lead                            246(3)
Further reading                                    249(2)
Index                                              251