Welcome to BookWeb Thailand. Please click here and read terms and conditions carefully before using the BookWeb Thailand.
Dispatch & Delivery Delivery Options & Rates Self-Collection at Our Retail Store
Self-collection is not available. For reservations, please contact our stores. Domestic Delivery
You can enjoy free delivery if you spend 3,000 Baht or more on a single order. Delivery charges depend on the destination if you spend less than 3,000 Baht. We will let you know the exact delivery charge upon dispatch.
Guide for Availability
Please see below for an explanation of the terms on our product detail pages.
- Usually dispatches within 3 working days:
This item is in stock and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is one day after dispatch.
- Other Specific Length of Time (e.g. 3 weeks):
This item will take this amount of time to import from the overseas supplier, pack and prepare for dispatch. Estimated delivery date for domestic delivery is one day after dispatch.
- Available for Pre-order:
The latest release date information that we have for the item will be displayed on the product detail page. If you want to pre-order the item, we will dispatch it once the release date passes and the item is made available to us from the supplier.
Note on Imports: Pre-order items imported from another country may take longer to dispatch once the release date has passed.
- Out of Stock:
This item is currently not in stock but it is available for ordering. If you place an order, we will send you an e-mail with the expected delivery date as soon as we have that information from our suppliers.
Note: Your order may be cancelled depending on stock availability of the supplier.
- Currently Unavailable:
This item is currently unavailable for ordering and we don't know when or if this item will be in stock again.
Ordering Items with Different Availabilities [Delivery to Thailand Address]
- If you spend less than 3,000 Baht on a single order:
If you order one item marked as "Usually dispatches within 3 working days" and another marked "Available for Pre-order", we will send both to you when the pre-order item becomes available.
- If you spend 3,000 Baht or more on a single order (Free Delivery):
If you order an item marked as "Usually dispatches within 3 working days", another marked "Usually dispatches within 14 days" and the last one marked "Available for Pre-order", we will split your order into two and send an item marked as "Usually dispatches within 3 working days" first. Then, the remaining two items will be sent when the pre-order item becomes available.
Note : Delivery charges depend on the destination if each shipment less than 3,000 Baht. We will let you know the exact delivery charge upon dispatch.
Sending a Gift You can send an item gift wrapped with a message to someone.
To send a gift, please add the item to your Shopping Cart then click the "Check Out" button. Find the gift item and tick the Wrapping and Attach Message Card. Then, indicate "Gift" in Memo column under shipping information in order for us not to send tax receipt to recipient.
Note: You cannot have your gifts delivered to more than one address in a single transaction.
Exchange & Refund
Exchange & Refund Policies
- Exchanges will be accepted within 7 days from the date of tax receipt in saleable condition. You have to provide our staff with tax receipt.
All exchanges will be processed only at Kinokuniya Siam Paragon Store, Customer Service Counter.
- Pictorial Book(s) (???) can only be exchanged for the same title(s).
- We regret that no refund will be made.
How to Order
- Find the Items You Want
You need to browse or search for the items you would like to buy. Keyword search box is located on every page of BookWeb Thailand. You can also utilise advanced search. When you find an item that interests you, click the title of the item to see detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.
- Add the Items to Your Shopping Cart
If you find the items you would like to buy, click the "Add to Shopping Cart" button on the search result list or the item's product detail page. You can keep searching or browsing until your basket contains all of the items you want to buy. You can access the contents of your Shopping Cart at any time.
- Check the Items You Added
Click the "Check out" button in the Shopping Cart to see all of the items you've added. You can remove the item(s) you do not want. When you're ready to place an order for everything in the Shopping Cart, click the "Check Out" button.
You will be asked to login to go to the next step if you haven't. You can create an account if you are new to BookWeb Thailand.
- Choose a Gift-wrapping Paper (optional)
Tick "Wrapping" box if you want us to gift-wrap an item. Then you will see new pop-up window so that you can choose a wrapping paper. Click the image of gift-wrapping paper you want. You can also send a card with the item. Tick "Attach Message Card" box and type message you want us to write in the box which will appear.
- Choose Shipping Information
Select "Same as home address"if you want us to deliver your order to the address you gave us when creating your account.
Select "Other Delivery Address" and tell us where you would like to send your order when you want us to deliver your order to preferred address.
- Change Your Credit Card Information (optional)
Click the "Modify Payment Information" button if you want to use another credit card you have or update expiry date of your card.
- Review and Place Your Order
Click "Next" button to review your order. Then, make sure if all information you provided is accurate. When you are ready, click the "Place My Order" button to submit your order. Once you place your order successfully, you will see your order number.
If your order does not go through, you will see the following message "Your order process has failed due to invalid credit card". Please contact the bank that issued your card in order to find out the reason why.
- Check Your Order Status
If you would like to check order status, click the "Order History" link located on the left side of most pages on BookWeb Thailand.
Cancelling an Order We begin processing orders as soon as they are placed, so it's not possible to cancel your order. Pre-ordering You can place an order for items which haven't been released yet and we do not charge your credit card until we dispatch the order to you.
If you place an order that contains both pre-order and currently-available items, you may not receive the order until all the items are ready. See "Ordering Items with Different Availabilities" under "Dispatch & Delivery", for further details.
Ordering Chinese Books Traditional Chinese books are also available, but Simplified Chinese books are currently unavailable from BookWeb Thailand. Magazines Magazines are only available at our retail stores. Payment, Pricing & Promotions
Payment Options You can pay by credit card. We currently accept VISA, MasterCard and JCB. Credit Card Declined You may find that your order does not go through immediately after you place an order. It is because your credit card is declined. Please contact the bank that issued your card to find out the reason why it was declined. When Your Account Will Be Charged We do not charge your credit card until after your order has entered the dispatch process. Pricing Items in your Shopping Cart will always reflect the price shown for the item when you first added it to your cart. Adding an item to your cart reserves the price shown at that time. Please note that this price may differ from the most recent price displayed on the item's product detail.
Some discounts are limited-time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, our price will necessarily change on occasion.
Price for Pre-Order and Out-of-Stock Item For items with a future release date and items which are temporarily out of stock, the BookWeb price may change between the time of order and the date the item is dispatched. We will inform you via e-mail if the price is changed before dispatch. Price Difference between BookWeb and Our Retail Stores The prices may vary between BookWeb and our retail stores. 10% off Privilege for Kinokuniya Privilege Card Members As a Kinokuniya Privilege Card member, you are entitled to our 10% off privilege. To enjoy the privilege, provide your valid card number as well as expiry date of the card when you create an account.
If you apply Kinokuniya Privilege Card after creating BookWeb account, click the "Modify Personal Information" link under "Account Information" located on the left side of most pages on BookWeb Thailand and provide your valid card number as well as expiry date to enjoy 10% off privilege.
Bulk Order Discount Bulk order discount is not available. If you are purchasing items for a corporation or institution, click here to contact our sales office and open a corporate account. Manage Your Account
Changing Your Account Details To change your user name, home address (billing address) and Kinokuniya Privilege Card detail, click the "Modify Personal Information" link under "Account Information" located on the left side of most pages on BookWeb Thailand.
To change your credit card information, click the "Payment Information" link under "Account Information" located on the left side of most pages on BookWeb Thailand.
Closing Your Account To close your account, click the "Cancel Bookweb account" link under "Account Information" located on the left side of most pages on BookWeb Thailand. Then, you will find cancellation request form.
You cannot close your account if you have any order in process. And please note your account is no longer accessible once it is closed and you would need to create a new account if you ever wanted to order from us again.
Logout from BookWeb Singapore The logout button is available in the upper right corner of any of most pages on BookWeb Thailand.
You will be automatically logged out when the current session times out, which will happen if you have no activity on BookWeb Thailand for 30 minutes.
Forgot Your Password We cannot tell you your password for security reason, but we can certainly help you acquire a new one by sending a personalized link to your e-mail address. Click the "Forgot Password?" link which you can find on the login screen to acquire a new password. Forgot Your Email Address Click the "Forgot Email?" link which you can find on the login screen and give us your account information as much as possible. We will let you know by e-mail once we verify you are the owner of the account. Services
Gift-wrapping Gift-wrapping is available at no charge and we can provide you with a gift card printed with your personal message.
If you want to send an item you ordered to someone as a gift, please add the item to your Shopping Cart then click the "Check Out" button. Find the gift item and tick the "Wrapping" and "Attach Message Card". Then, indicate "Gift" in Memo column under shipping information in order for us not to send tax receipt to recipient.
Wish List A Wish List is a personalised list of all the items you are interested in from BookWeb. Nobody can see your list so you can add any item you may want to buy in the future. You will not need to search them again.
You have to login BookWeb to add an item to your Wish List.
Members' Review Kinokuniya Privilege Card members are entitled to write book reviews. To write and post a review, you are required to login BookWeb and go to the product detail pages.
We encourage you to share your opinions, both favorable and unfavorable. You can write one review per book.
While we appreciate your time and comments, we reserve the right to remove reviews which include inappropriate, promotional or objectionable content. If you find such review, please click the "Report This" link so that we can pay attention to the review.
Preferences If you are our Kinokuniya Privilege Card member, you can create "New Release List" of your favourite author's books or your favourite series of books which will be published in the next three months. Please click the "Preference" link located on the left side of most pages on BookWeb Thailand and click the "Change settings" link. Then, indicate author or series and select language.
You can also check our bestsellers of your favourite categories at a glance. Please click the "Preference" link located on the left side of most pages on BookWeb Thailand and click the "Change settings" link. Then, select categories under Personal ranking to check the bestsellers.
Bestsellers Information Bestsellers are based entirely on Kinokuniya Thailand sales and are updated on a weekly basis. Security & Privacy
Terms & Conditions By creating an account, you are agreeing to be bound by the terms and conditions between you and Kinokuniya Book Stores (Thailand) Co., Ltd.
Click here to find out more about terms & conditions.
Need More Help?
How to Contact Customer Service If you need any further help, please contact us by e-mail or phone.
- Usually dispatches within 3 working days:
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