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Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet: Ron Kaufman: BOOKS KINOKUNIYA
詳細
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet
Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet
著者名 Ron Kaufman
出版社 :
出版年月 : 2012/05
ISBN : 9789810718329

BookWeb価格 : S$ 29.69
会員価格 : S$ 26.72

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<Description>

Service connects us all. Every time we go to the store, ride the bus, call the doctor, or even attend religious services we experience service. But at work we delegate service to a single department that is guided by anecdotal wisdom and clichés like "the customer is always right." We promise our customers satisfaction and then allow internal politics and inefficient methods to frustrate employees' ability to deliver.

If service is everywhere, why aren't we doing it better?

Ron Kaufman believes we can do it better, and knows exactly how. After more than 25 years of helping leaders transform their service cultures, Kaufman has discovered that while each successful organization is different, the architecture they apply to build an uplifting service culture is the same.

In this book, Kaufman reveals the 5 key elements of uplifting service-the architecture for a self-sustaining service culture and a prescription that works. He lays out the steps you can take to build a sustainable culture that delivers it every day, and offers tools and practices that have been proven effective in business, government, communities, and homes on every continent and in many languages.

Finally in one comprehensive volume, Uplifting Service reveals Kaufman's proprietary architecture for building an uplifting service culture. For leaders at all levels, it is a blueprint for making service a part of everything you are and everything you do.