KINOKUNIYA (KLCC) F.A.Q.
Below are the answers to some of our frequently asked questions:
Dispatch and Delivery
All orders must be placed on AsianBasis BookWeb Malaysia.
For store reservations please contact: +03 2164-8133
a) Domestic Delivery:
- In within Peninsula Malaysia:
You can enjoy free delivery if you spend RM300.00 and above on a single order. We will charge a delivery fee of RM8.00 if you spend less than RM300.00.
- For East Malaysia:
The delivery fee for less than RM500.00 in a single order is RM40.00.
*Note: No delivery service to isolated islands within Malaysia, except Pulau Langkawi.
b) International Delivery:
Delivery charges depend on the weight of the package and the country of the destination. We will email notified you on the exact delivery charge upon dispatch. Therefore you have to reply and confirm within 7 working days. Please note your delivery may also be subjected to customs charges, over which we have no control, and which must be borne by you.
Guide for Availability Status:
Please see below for an explanation of the terms on our product detail pages.
- Usually dispatches within 3 working days:
This item is in stock at the Fulfilment Centre and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
*Note: To confirm availability, please contact our stores directly as the book might be reserved, damaged, or misplaced.
- Other specific length of time (e.g. 2 to 4 weeks):
This item will take this amount of time to import from overseas supplier, pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
Available for pre-order:
The latest release date information that we have for the item will be displayed on the product detail page. If you want to pre-order the item, we will dispatch it once the release date passes and the item is made available to us from the supplier.
*Note on imports: Pre-order items imported from another country may take longer to dispatch once the release date has passed.
Out of stock:
This item is currently not in stock but it is available for ordering. If you place an order, we will send you an email with the expected delivery date as soon as we have that information from our suppliers.
*Note: Your order may be cancelled depending on stock availability of the supplier.
This item is currently unavailable for ordering and we don’t know when or if this item will be in stock again.
We will inform you via email if the availability estimate changes or if any items in your order prove to be unavailable. And we do not charge your credit card until after your order has entered the dispatch process.
Ordering Items with Different Availability
(Delivery to Malaysia Address)
- If you spend less than RM300.00 in a single order:
Peninsula Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00.
East Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM40.00.
- If you spend RM300.00 or more in a single order:
Peninsula Malaysia: We will send them to you when all the items are available for free.
- If you spend RM500.00 or more in a single order(Apply on East Malaysia ONLY):
East Malaysia: Delivery to East Malaysia is free if your order is RM500.00 and above.
- In within Peninsula Malaysia:
If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00 in within Peninsula Malaysia.
If you order an item marked as ‘Usually dispatches within 3 working days’ and we are unable to send to you due to the item becomes unavailable at our Fulfillment Center, we will order it from the supplier and deliver it to you for free.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM8.00.
Partial Delivery: If you require us to send you the available items first (select ‘Priority Shipment’ during check out), we will send it to you for RM8.00. The second delivery (items that arrives later) will be charged at RM4.00.
*Note: should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
- For East Malaysia ONLY:
If your order is less than RM500, we will send them to you when all items are available for RM40.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM40.00.
If you require us to send you the available item first (select ‘Priority Shipment’ during check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
Partial Delivery: If you require us to send you the available items first(select 'Priority shipment' suring check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
*Note: Should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
Exchange and Refund
Exchange and Refund Policies:
ii. We regret that no refunds will be made.
How to exchange:
*Note: The delivery cost of returning and exchanged item(s) will bear by customer.
Tel: +03 2164-8133
Operating Hours: 10 am to 6 pm
(Monday to Friday, except public holidays)
Ordering and Cancelling
Cancelling on order:
We begin processing orders as soon as they are placed, so it’s not possible to cancel your order.
Ordering on Chinese Simplified Books:
Magazines are only available at our retail store. Please send in your magazine inquiry to email address below:
Payment & Pricing
Credit Card: We currently only accept Visa and MasterCard.
Debit Card: Please ensure that there are sufficient amount i.e. at least twice of the total purchase amount is in your account, in order for us to proceed to checkout.
For e.g: Total purchase amount(included delivery charges) is RM20, the debit card balanced should be at least RM40.
When your account will be charged:
* Important: We do not charge your credit card until after your order has entered the dispatch process.
Please note that your transaction will be PRE-AUTHORIZED & HOLD by the bank upon your checkout process.
In case of any discrepancy by the time of dispatch due to stock availabilities or cancellation, that amount will revert to your account within 7-30 days depending on issuing bank.
Items in your shopping cart will always reflect the price shown for the item when you first added it to your cart. Adding an item to your cart reserves the price shown at that time. Please note that this price may differ from the most recent price displayed on the item’s product detail. Some discounts are limited time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, our price will necessarily change on occasion.
- Price for Pre-order and Out of Stock item:
For items with a future release date and items which are temporarily out of stock, the BookWeb price may change between the time of order and the date the item is dispatched. We will inform you via email if the price is changed before dispatch.
- Price difference between BookWeb and our retail store:
The prices may vary between BookWeb and our retail store.
25% discount on featured titles from Sept 1st - 30st 2014, or while stocks last. literary fiction
To Rise Again at a Decent Hour
Paul O’Rourke is a dentist with a successful practise in Manhattan. His long workdays are punctuated by feelings of unrequited love for his ex-girlfriend, religious disagreements with his long-term hygienist, and frequent cigarette breaks. His evenings are scheduled around Red Sox games. So it goes, until someone begins to impersonate him online. What started as an outrageous violation of privacy soon becomes something more frightening – the possibility that the online “Paul” might be a better version of the man in the flesh. As Paul’s quest to learn why his identity has been stolen deepens, he is forced to confront his troubled past and his uncertain future in a life disturbingly split between the real and the virtual. Longlisted for the 2014 Man Booker Prize, Ferris’ novel is profound, brilliant and funny. Paul’s journey to self-awareness is amusing and thought-provoking, allowing readers to go on their own existential journey.
In the first of this new series by fan favourite Trudi Canavan, readers will find two stunning narratives set amidst a world with a refreshing take on magic and the industrial revolution. The first, Tyen, is a student of “archaeology” whose field work includes raiding tombs for treasure. During a raid he finds a magical book that claims it used to be a woman, a sorceress specialising in bookbinding. In the second narrative, Rielle had grown up learning that magic is a sin, causing her to hide the fact that she could see its after-effects. When she falls in love with the painter Izare, she is drawn into the less savoury parts of town, where the desperate had been known to turn to magic. These events catapulted both these characters out of their comfortable worlds, sending them on the run, and learning new things about their world even as each decision they make may change it.
From internationally bestselling author Cecelia Ahern comes an enchanting novel about what happens when two people who are meant to be together just can’t seem to get it right. Rosie and Alex have been best friends since childhood. But they separated as teenagers when Alex and his family moved from Dublin to America. They remain friends, and though the years pass, the two communicate via e-mails and letters. They try to reunite but misunderstandings, circumstances and sheer bad luck have kept them apart – until now. But will they gamble everything – including their friendship – on true love? Love, Rosie is a sensational novel that proves true love never dies.
graphic novel The Gigantic Beard That Was Evil
Dave lives on an island called Here. In Here, everything is perfectly neat. The people are tidy and polite, the streets and parks are clean and well-maintained, and everyone follows their own routines without fail. Dave goes to work every morning where he analyses data and creates charts, and doesn’t think about how neither he nor anyone working at A&C knows what their company does. When home, he draws pictures of the same impeccable street in front of his house. He listens to the same song over and over again. Like everyone else, he tries not to think about There, the place out of Here, where chaos ruled, and nothing is tidy. Except that one day there shows up in Dave’s life in a most extraordinary way...
sociology Cities Are Good For You
Leo Hollis’ Cities Are Good For You explores cities from the perspective that cities can deliver a better life for us. Presenting evidences ranging from population growth, climate change, traffic flow, shifting work patterns and many more, Hollis blends story, fact and first-hand encounters to discuss his views. He also delved into topics that address the growth of the global population living in cities, such as ‘does living in the city make you happier?’, ‘why living in cities make people more polite and less lonely?’, and ‘what is the relationship between cities and creativity?’. This book is a truly comprehensive view of the 21st century metropolis – a must-read for urban planners, city mayors and most importantly us, the city folks!
business Eyes Wide Open: How to Make Smart Decisions in a Confusing World
As soon as we wake from sleep, our brain starts to wire for decision-making. From small matters to life-shaping ones, we need to make smart choices by keep our eyes wide open and our brain switched on. The question is - how? Noreena Hertz, the author of Eyes Wide Open provides us insight on how to become an empowered decision-maker. Arm yourself with her decision-making tool kit to survive from drowning in this era of data deluge that clouds our vision and leads to bad judgement. Now, is the time to take control of decisions we make.
science Zoom: How Everything Moves: From Atoms and Galaxies to Blizzards and Bees
The world is in motion. That means that everything moves. Some you can see but there are many more that is unnoticeable. Let’s imagine that you are sitting quietly in a room and daydreaming, and you assume that nothing is in motion. But in actual fact, your body’s internal activity is working nonstop, and the planet you reside in rotates at 1670 kilometers/hour. Natural motion is everywhere and takes all forms, read Zoom to discover how these motion shapes our lives and the world around us.
lettering The Art of Whimsical Lettering
Do you love to write? And do you love your own handwriting? Handwriting is uniquely individual. With exploration and practice, one could develop a personal interpretation of alphabets and letters created using shape, size, pattern, and line variation. The Art of Whimsical Lettering is an artful instruction book that offers countless creative and fun ways of creating personalized lettering styles for journaling and art projects, a practical book that will free your imagination and creativity.
Music The Best Children's Songs Ever(Piano/Vocal/Guitar)
A big gem for little musicians, featuring 103 all-time favourites including songs from Walt Disney’s animated films, popular motion pictures and television series with highlights such are Supercalifragilisticexpialidocious, When You Wish Upon A Star, Yellow Submarine, DO-RE-MI, Hakuna Matata, I’m Popeye the Sailor Man, The Hokey Pokey, Friend Like Me and much more!
parenting Born Reading: Bringing Up Bookworms in a Digital Age - From Picture Books to eBooks and Everything in Between
Any parent who is serious about their child’s development will be thinking of this – how do I teach them to read? But any parent who wants their child to not only read but continue to learn and love reading, needs to seriously consider some supplementary reading material themselves. Jason Boog’s Born Reading is an edifying read that is not only relevant and useful as it touches on print books, but also timely as he considers that technology now permeates our lives. Acknowledging the power of e-books and other electronic media, without discounting the worth of print, Boog does well to give a full view of this endeavour that parents struggle with – how to get them to read, what to read to them and eventually lead the little ones fall in love with reading.
children's picture book Edgar's Second Word
Audrey Vernick & (illus.) Priscilla Burris
This picture book is a lovely and charming read to share with your first-born with the arrival of a second. Hazel is excited to have a new sibling and can’t wait to share books and toys with him. Imagine her chagrin when his first word turns out to be (as with most children) – “NO!”. When she wants him to play, he says – no. When they are choosing books at the library, he screams out, No!. Poor Hazel is disappointed and tries hard to teach him his second word – perhaps – Yes. But all’s well, ends well when Edgar finally utters his second and maybe third word –“Again, ‘azel?.”
young adult fiction
Every year, eight girls are chosen. Two from each grade – four prettiest, and four ugliest. No one knew who started it, but pretty or ugly, once your name is in the list, your life would be forever changed. Told from the views of each of the chosen girls in a particular year, this book explores the reality of what it means to be labelled and objectified based on the standards we’ve created. As these girls live through pressure and pain, their stories show us a picture of how people see themselves, and how they are seen by others, and every way one might affect the other.
今まで買っていたものも簡単においしくできます。常備菜やささっと作れる小鉢も充実。これで毎日の献立に迷いません。 graphic TVアニメーション 進撃の巨人 原画集 第4巻
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漫畫 全彩色漫畫書 輝耀姬物語 盒裝