KINOKUNIYA (KLCC) F.A.Q.
Below are the answers to some of our frequently asked questions:
Dispatch and Delivery
All orders must be placed on AsianBasis BookWeb Malaysia.
For store reservations please contact: +03 2164-8133
a) Domestic Delivery:
- In within Peninsula Malaysia:
You can enjoy free delivery if you spend RM300.00 and above on a single order. We will charge a delivery fee of RM8.00 if you spend less than RM300.00.
- For East Malaysia:
The delivery fee for less than RM500.00 in a single order is RM40.00.
*Note: No delivery service to isolated islands within Malaysia, except Pulau Langkawi.
b) International Delivery:
Delivery charges depend on the weight of the package and the country of the destination. We will email notified you on the exact delivery charge upon dispatch. Therefore you have to reply and confirm within 7 working days. Please note your delivery may also be subjected to customs charges, over which we have no control, and which must be borne by you.
Guide for Availability Status:
Please see below for an explanation of the terms on our product detail pages.
- Usually dispatches within 3 working days:
This item is in stock at the Fulfilment Centre and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
*Note: To confirm availability, please contact our stores directly as the book might be reserved, damaged, or misplaced.
- Other specific length of time (e.g. 2 to 4 weeks):
This item will take this amount of time to import from overseas supplier, pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
Available for pre-order:
The latest release date information that we have for the item will be displayed on the product detail page. If you want to pre-order the item, we will dispatch it once the release date passes and the item is made available to us from the supplier.
*Note on imports: Pre-order items imported from another country may take longer to dispatch once the release date has passed.
Out of stock:
This item is currently not in stock but it is available for ordering. If you place an order, we will send you an email with the expected delivery date as soon as we have that information from our suppliers.
*Note: Your order may be cancelled depending on stock availability of the supplier.
This item is currently unavailable for ordering and we don’t know when or if this item will be in stock again.
We will inform you via email if the availability estimate changes or if any items in your order prove to be unavailable. And we do not charge your credit card until after your order has entered the dispatch process.
Ordering Items with Different Availability
(Delivery to Malaysia Address)
- If you spend less than RM300.00 in a single order:
Peninsula Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00.
East Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM40.00.
- If you spend RM300.00 or more in a single order:
Peninsula Malaysia: We will send them to you when all the items are available for free.
- If you spend RM500.00 or more in a single order(Apply on East Malaysia ONLY):
East Malaysia: Delivery to East Malaysia is free if your order is RM500.00 and above.
- In within Peninsula Malaysia:
If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00 in within Peninsula Malaysia.
If you order an item marked as ‘Usually dispatches within 3 working days’ and we are unable to send to you due to the item becomes unavailable at our Fulfillment Center, we will order it from the supplier and deliver it to you for free.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM8.00.
Partial Delivery: If you require us to send you the available items first (select ‘Priority Shipment’ during check out), we will send it to you for RM8.00. The second delivery (items that arrives later) will be charged at RM4.00.
*Note: should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
- For East Malaysia ONLY:
If your order is less than RM500, we will send them to you when all items are available for RM40.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM40.00.
If you require us to send you the available item first (select ‘Priority Shipment’ during check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
Partial Delivery: If you require us to send you the available items first(select 'Priority shipment' suring check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
*Note: Should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
Exchange and Refund
Exchange and Refund Policies:
ii. We regret that no refunds will be made.
How to exchange:
*Note: The delivery cost of returning and exchanged item(s) will bear by customer.
Tel: +03 2164-8133
Operating Hours: 10 am to 6 pm
(Monday to Friday, except public holidays)
Ordering and Cancelling
Cancelling on order:
We begin processing orders as soon as they are placed, so it’s not possible to cancel your order.
Ordering on Chinese Simplified Books:
Magazines are only available at our retail store. Please send in your magazine inquiry to email address below:
Payment & Pricing
Credit Card: We currently only accept Visa and MasterCard.
Debit Card: Please ensure that there are sufficient amount i.e. at least twice of the total purchase amount is in your account, in order for us to proceed to checkout.
*For e.g: Total purchase amount(included delivery charges) is RM20, the debit card balanced should be at least RM40.
When your account will be charged:
* Note: We do not charge your credit card until after your order has entered the dispatch process.
Please note that the first amount of your transaction is under 'Pre-Authorized Amount' & this amount is hold by the bank upon your checkout process. It is not a confirm charge amount.
In case of any discrepancy by the time of dispatch due to stock availabilities or cancellation, that amount will revert to your account within 7-30 days depending on issuing bank.
Items in your shopping cart will always reflect the price shown for the item when you first added it to your cart. Adding an item to your cart reserves the price shown at that time. Please note that this price may differ from the most recent price displayed on the item’s product detail. Some discounts are limited time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, our price will necessarily change on occasion.
- Price for Pre-order and Out of Stock item:
For items with a future release date and items which are temporarily out of stock, the BookWeb price may change between the time of order and the date the item is dispatched. We will inform you via email if the price is changed before dispatch.
- Price difference between BookWeb and our retail store:
The prices may vary between BookWeb and our retail store.
25% discount on featured titles from October 1st - November 14th 2014, or while stocks last. asian literature The Lives of Others
The Lives of Others narrates the story of the ageing patriarch and matriarch of the Ghosh family, set in 1960s Calcutta. They preside over their large household, consisting of five adult children and their respective children. Each set of family members occupy a floor of the home, in accordance to their standing within the family. From the outside, the Ghosh family may seem as one united front, but on the inside, that fragile image threatens to shatter against buried rage, hatred and jealousy. Amidst their internal wars, the eldest grandchild Supratik leaves home to join an extremist political activist group – an action that further catalyzes the decay of their family. Shortlisted for the 2014 Man Booker Prize, Neel Mukherjee delivers a powerful epic of family and nation.
fantasy A Stranger in Olondria
“What I knew, what I learned, was the map of a heart, of the longings of Lunre of Bain: I walked in the forests of his desire and bathed in the sea of his dreams.” Growing up in the Tea Islands, Jevick of Tyom was obsessed with the stories of Olondria, where his tutor Lunre came from. When presented with the opportunity to finally travel to Olondria, he did so; living in the land he had previously only dreamed about. But then he became haunted by the ghost of a woman from his homeland, sending him amidst a conflict between two factions fighting for control over the written word. Winner of the 2014 British Fantasy Award, Sofia Samatar’s first novel both question the value of the written word over the oral tradition, and how our respective cultures shape our way of thinking.
literature The Bookman’s Tale 9780143125389/ 9781846883026
Peter Byerly, a young antiquarian bookseller, immerses himself in his trade to overcome his grief over the loss of his wife Amanda. Relocating from North Carolina to an English countryside, he returns to work where he hopes to rediscover the joys of life through his passion for collecting and restoring rare books. But when he opens an 18th century study on Shakespeare forgeries, he discovers a Victorian miniature portrait of a woman who bears an uncanny resemblance to his wife. And so begins an obsessive hunt to find the origins of this painting. As he follows the trail back to the 19th century, and to Shakespeare’s time, Peter learns the truth about his own past, and unearths a book that might prove the truth about the Bard’s real identity.
manga Takasugi-san's Obento Vol.1
Takasugi Harumi is a 31-year-old underachiever working part-time to support himself, despite having a PhD in Geography. His days were carefree, if dull - until he finds out that his estranged aunt had passed away, leaving him with the care of her painfully shy 12-year-old daughter, Kururi. Between his haplessness and desire to be a good guardian, and her being a target to the school bullies, both of them have a lot to work on, especially as the only thing they had in common was their memory of Miya’s (Harumi’s aunt and Kururi’s mother) cooking. Takasugi-san’s Obento is more of a heart-warming slice-of-life than a food manga, but food remains a prevalent theme, showing how it has the power to bring people together.
current affairs Dirty Wars: the World is a Battlefield
The recent beheading of 2 American journalists in Syria is more or less an indirect result of the American government imposing actions in their combat on terrorism and their foreign policy in the Middle East. Ever since 9/11, America no longer accord to the Geneva Convention rules of fighting uniformed enemies and national militaries. Those days are replaced by night raids, secret prisons, cruise missile attacks and drone strikes. Jeremy Scahill’s Dirty Wars tells us these horrible stories that were never reported on prime news. Through this book, we meet al Qaeda figures in Yemen, US backed warlords in Somalia, CIA spies in Pakistan and Special Operations commandos tasked with hunting down people deemed to be enemies of America. Through his brave reporting, the true nature of America's wars across the globe is exposed.
business Driving Honda 9780670920563/ 9781591844730
As Soichiro Honda said, “Success can be achieved only through repeated failure and introspection. In fact, success represents one percent of your work, which results only from the ninety-nine percent that is called failure.” Learn the Honda story from this readable book that reveals how Honda became one of the world’s iconic automakers and engine manufacturer by adapting their Honda way.
science The Good Psychopath’s Guide to Success
Kevin Dutton/ Andy McNab
Here comes a unique book that is a guide to success. Unlike from other self-help books, this book shows you success via the psychopath way. You don’t need to own a chain saw to cut through your success because this book will guide you to become a good psychopath in order to succeed in your life. Drawing from cutting-edge psychology labs and Special Forces tips from one of the British Army’s most famous soldiers, you learn why 8pm is the best time to sell insurance and why taking a cold shower might help you to get a raise. Be a good psychopath today.
art & design reference Design Fundamentals: Notes on Color Theory
Rose Gonnella (author) & Max Friedman (illustrator)
We are surrounded by colours - yes. Ever wonder what their stories are? Do not be stressed by the word ‘theory’ as this is some fun notes that clarify (1)what is colour; (2)how it works and (3)its relation to us. Sounds boring? Not really. The concept of colour is not only discussed in written words but it is also demonstrated through entertaining illustrations. Besides, there are suggested exercises and projects for you to experiment and play with colours. Above being an indispensible reference book for all design students, it is also a pleasant read for anyone who is interested in the subject.
music Infographic Guide to Music
Infographic Guide to Music presents unique, witty and surprising facts about every music genre, from pop, rock, indie, house, dance, electronic, rap, country and classical. Mixing musical stats with facts on all your favourite leading legends, it features infamous and often ludicrous tales of the music business. More than just a book of words, with graphs, Venn diagrams and charts, this book provides a unique overview of the music world, boasting over 100 original artworks and illustrations and at-a-glance facts to amaze and astound readers. (text courtesy of Cassell Illustrated)
hobbies & crafts Little Fixes
We all have favourite pieces of clothing that we never want to throw out despite the fact that they become so used and even too small to wear. What about our kids? They, too have their much-loved tees and dresses, and not only that – kids tend to attract dirt, spills and tears, let alone out-growing their clothes before you can budget for the next wardrobe shopping trip! Turn to this handy book for clever ideas to make your kid’s wardrobe last longer by reusing, repurposing and restyling before you decide to cut them up for the rag-bag.
young adult Since You’ve Been Gone
Emily spent most of her life in her best friend Sloane’s shadow. She defines herself by their friendship - she is the more reserved of the two, while Sloan is outspoken and captivating. The two are never apart, and Emily is looking forward to spending the summer together when Sloan disappears. She leaves Emily with nothing but a list of tasks, ranging from picking apples at night to kissing a stranger. Hoping that they would bring her closer to Sloan, she dedicates her summer to completing them, finding new experiences and meeting new people along the way. An unconventional, but addictive read depicting how friendships evolve and change, and a girl getting to know who she is outside of that friendship, Since You’ve Been Gone is the kind of book readers would fall completely in love with.
children's non-fiction The Animal Book : A Collection of the Fastest, Fiercest, Toughest, Cleverest, Shyest--and Most Surprising--animals on Earth
Steve Jenkins’ books have always been beautiful beyond reality. Utilising collage (cut and torn paper), his animals remain realistic and detailed. Beyond his artwork though, it is actually his ideas of how non-fiction can be presented differently, playfully and interestingly that makes his work stand out. A book on animal eyes; or deep sea animals; or the fastest/biggest/strongest; and even one of tails and the uses – these are only a few among his wide range of titles. Yet, nothing can beat The Animal Book for its sheer comprehensiveness, beauty and fun.
Viktor Mayer-Schonberger, Kenneth Cukier
冷蔵・冷凍保存でムダなし! おべんとうにも使えるタイムスケジュール付き! 1週間×4セット 1か月分を収録! 週末たった2時間で作れる! 1週間分のおかずレシピ 手芸
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