KINOKUNIYA (KLCC) F.A.Q.
Below are the answers to some of our frequently asked questions:
Dispatch and Delivery
All orders must be placed on AsianBasis BookWeb Malaysia.
For store reservations please contact: +03 2164-8133
a) Domestic Delivery:
- In within Peninsula Malaysia:
You can enjoy free delivery if you spend RM300.00 and above on a single order. We will charge a delivery fee of RM8.00 if you spend less than RM300.00.
- For East Malaysia:
The delivery fee for less than RM500.00 in a single order is RM40.00.
*Note: No delivery service to isolated islands within Malaysia, except Pulau Langkawi.
b) International Delivery:
Delivery charges depend on the weight of the package and the country of the destination. We will email notified you on the exact delivery charge upon dispatch. Therefore you have to reply and confirm within 7 working days. Please note your delivery may also be subjected to customs charges, over which we have no control, and which must be borne by you.
Estimated Delivery Time: Please contact Fulfillment Centre at 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。
Guide for Availability Status:
Please see below for an explanation of the terms on our product detail pages.
- Usually dispatches within 3 working days:
This item is in stock at the Fulfilment Centre and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
*Note: To confirm availability, please contact our stores directly as the book might be reserved, damaged, or misplaced.
- Other specific length of time (e.g. 2 to 4 weeks):
This item will take this amount of time to import from overseas supplier, pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2-3 working days after dispatch.
Available for pre-order:
The latest release date information that we have for the item will be displayed on the product detail page. If you want to pre-order the item, we will dispatch it once the release date passes and the item is made available to us from the supplier.
*Note on imports: Pre-order items imported from another country may take longer to dispatch once the release date has passed.
Out of stock:
This item is currently not in stock but it is available for ordering. If you place an order, we will send you an email with the expected delivery date as soon as we have that information from our suppliers.
*Note: Your order may be cancelled depending on stock availability of the supplier.
This item is currently unavailable for ordering and we don’t know when or if this item will be in stock again.
We will inform you via email if the availability estimate changes or if any items in your order prove to be unavailable. And we do not charge your credit card until after your order has entered the dispatch process.
Any shipment or delivery dates provided by AsianBasis BookWeb Malaysia are estimates only. If your order has not been delivered within a reasonable time, you can contact Fulfillment Centre at 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。
Ordering Items with Different Availability
(Delivery to Malaysia Address)
- If you spend less than RM300.00 in a single order:
Peninsula Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00.
East Malaysia: If your order is less than RM300.00, we will send them to you when all the items are available for RM40.00.
- If you spend RM300.00 or more in a single order:
Peninsula Malaysia: We will send them to you when all the items are available for free.
- If you spend RM500.00 or more in a single order(Apply on East Malaysia ONLY):
East Malaysia: Delivery to East Malaysia is free if your order is RM500.00 and above.
- In within Peninsula Malaysia:
If your order is less than RM300.00, we will send them to you when all the items are available for RM8.00 in within Peninsula Malaysia.
If you order an item marked as ‘Usually dispatches within 3 working days’ and we are unable to send to you due to the item becomes unavailable at our Fulfillment Center, we will order it from the supplier and deliver it to you for free.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM8.00.
Partial Delivery: If you require us to send you the available items first (select ‘Priority Shipment’ during check out), we will send it to you for RM8.00. The second delivery (items that arrives later) will be charged at RM4.00.
*Note: should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
- For East Malaysia ONLY:
If your order is less than RM500, we will send them to you when all items are available for RM40.
If you order an item marked as ‘Usually dispatches within 1 to 3 working days’ and another marked ‘Available for order from suppliers’, we will send both to you when all become available for RM40.00.
If you require us to send you the available item first (select ‘Priority Shipment’ during check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
Partial Delivery: If you require us to send you the available items first(select 'Priority shipment' suring check out), we will send it to you for RM40.00. The second delivery will be charged at RM20.00.
*Note: Should you need any of your orders to be delivered in a separate delivery, please contact us via email so that we can arrange for that.
Exchange and Refund
Exchange and Refund Policies:
i. Exchanges will be accepted within 10 days from the date of receipt in saleable condition. Please provide receipt. All exchanges will be processed via email at AsianBasis BookWeb Malaysia 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。 .
ii. We regret that no refunds will be made.
How to exchange:
Please contact us via email at AsianBasis BookWeb Malaysia 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。 if you have intention to exchange an item you purchased from AsianBasis BookWeb Malaysia.
*Note: The delivery cost of returning and exchanged item(s) will bear by customer.
Tel: +03 2164-8133
Operating Hours: 10 am to 6 pm
(Monday to Friday, except public holidays)
Ordering and Cancelling
Cancelling on order:
We begin processing orders as soon as they are placed, so it’s not possible to cancel your order.
Ordering on Chinese Simplified Books:
Traditional Chinese books are available but Simplified Chinese books are currently unavailable from AsianBasis BookWeb Malaysia. Please send in your inquiry to Chinese Book Dept. 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。 or call-in Tel: +03 2164-8133 ext: 171 & 172
Magazines are only available at our retail store. Please send in your magazine inquiry to email address below:
English/ Malay Magazine: 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。
Chinese Magazine: 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。
Japanese Magazine: 该E-mail地址已受到防止垃圾邮件机器人的保护，您必须启用浏览器的Java Script才能看到。
Payment & Pricing
Credit Card: We currently only accept Visa and MasterCard.
Debit Card: Please ensure that there are sufficient amount i.e. at least twice of the total purchase amount is in your account, in order for us to proceed to checkout.
For e.g: Total purchase amount(included delivery charges) is RM20, the debit card balanced should be at least RM40.
When your account will be charged:
* Important: We do not charge your credit card until after your order has entered the dispatch process.
Please note that your transaction will be PRE-AUTHORIZED & HOLD by the bank upon your checkout process.
In case of any discrepancy by the time of dispatch due to stock availabilities or cancellation, that amount will revert to your account within 7-30 days depending on issuing bank.
Items in your shopping cart will always reflect the price shown for the item when you first added it to your cart. Adding an item to your cart reserves the price shown at that time. Please note that this price may differ from the most recent price displayed on the item’s product detail. Some discounts are limited time offers. Also, as the discount we are able to offer for any item is dependent upon its availability, our price will necessarily change on occasion.
- Price for Pre-order and Out of Stock item:
For items with a future release date and items which are temporarily out of stock, the BookWeb price may change between the time of order and the date the item is dispatched. We will inform you via email if the price is changed before dispatch.
- Price difference between BookWeb and our retail store:
The prices may vary between BookWeb and our retail store.
25% discount on featured titles from August 1st - 31th 2014, or while stocks last. fiction Em And The Big Room
First published by a small press in India, Jerry Pinto’s debut novel explores the impact of mental health on a family. Told from the perspective of a boy, Em and the Big Hoom gives you a child’s eye view of madness and sorrow, love and pain, and wild comedy. Em, or Imelda, is the mother plagued with a disease that created a paradoxical closeness to and distance from her husband (Augustine, or ‘The Big Hoom’), daughter (Susan) and son (the unnamed narrator). The son relates the emotional roller-coaster of life with a mother that everyone knew was ‘mad’, but whom they all love and supported even through dark moments. Brilliantly comic and almost unbearably moving, this accomplished debut is graceful and urgent, written with a one-of-a-kind voice that will stay with readers long after the last page.
fiction Ajax Penumbra 1969
In the Robin Sloan’s bestselling debut, Clay Jannon discovered a tiny, tall bookstore, and met its eccentric owner, Ajax Penumbra – encounters that catapulted him into a life-changing ancient mystery. This prequel goes back to 1969, showing us a young Ajax Penumbra at the brink of his own journey, as he searches for the single surviving copy of a mysterious book that had been said to both bring great fortune and despair to its owners. It was during this search that he first steps into a strange 24-hour bookstore that may bring him closer to his goal. Once only available as an e-book, this slim volume is a treat for readers that have hungered for more of Penumbra’s store and its mysteries.
Georgie McCool is a TV writer on the verge of what is possibly a big break, and her marriage is in trouble. When her husband Neal and kids leave to visit Neal’s family for Christmas without her, Georgie discovers that she could talk to Neal on the phone... only she was talking to Neal from the past. Given the chance, would she be able to fix her marriage before it starts – or should she get married at all? Rainbow Rowell’s first novel for adults since Attachments in 2011 takes a look at love and marriage, and the differences between being in “forever in love” and actually making a relationship work. Like its predecessor, it’s funny and full of heart, with characters one can’t help but feel for.
graphic anthology Liquid City Vol. 3
Edited by Sonny Liew & Joyce SimIan Edginton & Francesco Trifolgi (Illust.)
Since the release of its first volume in 2008, the Liquid City anthologies have produced some of the most interesting comics for those looking for something different – or something local. Featuring works by Southeast Asian creators, this volume collects works or answers to the question, “If you knew the world was ending, what would be the story you would most want to tell?” From futuristic fantasies to more personal recollections, these stories display a wide range of art and storytelling, with something to appeal to every palate.
current affairs Drinking Water: A History
We need water. Without it, we will not survive. When our taps ran dry few months ago, the residents in the Klang Valley area suffered. Everyday, unclean water kills people, and is among the leading causes of death in humans today. In 'Drinking Water: A History', professor James Salzman who teaches law and environmental studies at Duke University, writes a fascinating account on the importance of water. This book provides us a broad introduction to various issues associated with drinking water, from its history and myth to its safety issues, social and political implications of the provision of clean water. This is a fascinating read about a subject that is rarely told or written and is a must-read as it is an essential source of our survival.
business It's Not the How or the What but the Who: Succeed by Surrounding Yourself with the Best
The very title “It’s Not the How or the What but the Who: Succeed by Surrounding Yourself with the Best” is enough to convey the core message that differentiates between success and failure. To thrive, you need to identify the person with highest potential, get them in your group and train them. You can perform this by mastering the art of great “who” decisions. This book will provide outlines on the obstacles to achieving great “who” decisions in a series of short and engaging essays and offers solutions to overcome them in systematic way. Read to thrive!
science How Not To Be Wrong
For many of us, mathematics was a subject that only seemed relevant to our school days. Once we are in adulthood, the math we use may only be just addition and subtraction. When will we actually be using the derivatives or calculus we learn in school? For Jordan Ellenberg, he sees mathematics as a thinking tool or an extension of common sense. Math touches everything we do, allowing us to see the hidden structures beneath the messy and chaotic surface of our daily lives. Written with a little mathematics jargon, he shows how this powerful thinking tool helps us ‘Not to Be Wrong’.
photography The Art of Neil Gaiman
This is the utterly comprehensive, lavishly illustrated, fully authorized account of the life and work of one of the world’s great storytellers. Neil Gaiman is a novelist, comics writer, scriptwriter, poet, and occasional artist, and this gem tells the full story of his amazing creative life. Never-before-seen manuscripts, notes, cartoons, drawings, and personal photographs from Neil’s own archive are complemented by artwork and sketches from all of his major works and his own intimate recollections. Each project is examined in turn, from genesis to fruition, and positioned in the wider narrative of Gaiman’s creative life, affording unparalleled access to the inner workings of the writer’s mind. (-Harper Design)
literary collections Letters of Note: Correspondence Deserving of a Wider Audience
Compiled by Shaun Usher
Letters – written, typed, scribbled, or doodled – are highly personal property for both the writer and the receiver. A letter is created by thoughts and sentiments from the writer to the receiver, especially for the receiver; and only him/her will fully understand the meaning and the weight of its content. Through Letters of Note, we become like voyeurs peeping into a wealth of private correspondences that are humourous, tragic, romantic and inspiring, written by remarkable people such as Hunter S. Thompson, Louis Armstrong, Virginia Woolf, E. B. White, Roald Dahl, Elvis Presley, Amelia Earhart, Leonardo da Vinci, Mario Puzo, James Cameron, and more. It’s a treasurable keep for readers who appreciate the art and power of correspondence.
food & crafts Sweet Paul Eat & Make: Charming Recipes and Kitchen Crafts You Will Love
If you have any love of things charming and creative, you may already have heard of blogger and food/craft stylist Paul Lowe. It all started in 2007 with his Sweet Paul blog, where he began by featuring the work he did for his clients as well as crafts and recipes. By 2009, he was planning a magazine which focuses on making things and delectable food. Collecting some of his choice features, Sweet Paul Eat & Make is an amalgamation of food and craft – a message that spells out how much a ‘make’ lifestyle is becoming a norm rather than a rarity; that more and more people enjoy the hands-on experience of cooking and crafting as opposed to the fast-food/why-make-when-you-can-buy mindset of yesterday.
young adult The End Games
The world ended on Halloween, and most of the remaining humans are scattered, hiding or running away from the Bellows. In West Virginia, Michael is travelling with his autistic 5-year-old brother, Patrick; in order to keep them both safe, he needs to make sure that Patrick keeps calm. So he tells Patrick that they’re playing a game – if they successfully kill or evade all the Bellows, they might win the game and find their way back to their mother. But the Bellows are getting smarter, and as they find a group of survivors, events that threaten to tear apart Michael’s carefully constructed fantasy world. Those looking for fast-paced action, creepy monsters, and a creative take on the post-apocalyptic trope will definitely find that – and more – in Martin’s debut novel.
children's picture book Books Always Everywhere
Jane Blatt & (illus) Sarah Massini
Books that encourage reading are not a necessity because with any right book, and an advocate, a child can be easily turned into a lover of books. But, all the same, there’s something magnetic about books that celebrate reading and books -- Jane Blatt’s simple offering together with Sarah Massini’s complementary artwork is an endearing tribute to books in all its shapes, sizes, uses and the immortal idea of reading fun and books being everywhere!
漫畫 鐵路便當之旅 東北篇(全)
你的心裡還住著小王子嗎？中．英．法三種版本皆按照故事情節穿插經典小王子彩圖，不論閱讀哪個版本，都能搭配插圖深切感受經典原作的雋永魅力。美術紙彩印典藏書封! 手芸 大人気のラップタイプのブレスレットを中心に様々なおしゃれブレスが作れる本。全４７点材料キット通販つきで材料集めの心配なし！ graphic