Acknowledgments                                    vii
Introduction                                       1  (7)
Part 1 Vision, Mission, Values, Change
  1 Have a vision                                  8  (2)
  2 Establish your mission                         10 (2)
  3 Establish your values                          12 (2)
  4 Make it happen                                 14 (2)
  5 Seek out change                                16 (3)
Part 2 You And The Top Team
  6 Build the perfect top team                     19 (2)
  7 Challenge the management structure             21 (3)
  8 Collaborate                                    24 (2)
  9 Delegate                                       26 (2)
  10 Devolve decision making                       28 (2)
  11 Leader-managers                               30 (2)
  12 Make the budget work                          32 (2)
  13 Plan for your succession                      34 (3)
Part 3 You And The Whole Team
  14 Allow choice to drive decisions               37 (2)
  15 Be clear                                      39 (2)
  16 Be demanding                                  41 (2)
  17 Be fair                                       43 (2)
  18 Communicate all of the time                   45 (3)
  19 Communicate in crisis                         48 (2)
  20 Communicate simply                            50 (2)
  21 Communicate the vision                        52 (2)
  22 Create action groups                          54 (2)
  23 Create followers                              56 (2)
  24 Distance and closeness                        58 (2)
  25 Don't get complacent                          60 (2)
  26 Encourage candor                              62 (2)
  27 Encourage real debate                         64 (2)
  28 Engage people's emotions                      66 (2)
  29 Get feedback                                  68 (2)
  30 Get people aligned                            70 (2)
  31 Give people autonomy                          72 (2)
  32 Give the team the tools to do the job         74 (2)
  33 Involve the team                              76 (2)
  34 Make it fun                                   78 (2)
  35 Options and consensus                         80 (3)
  36 Transform the team                            83 (2)
  37 Trust your employees                          85 (2)
  38 Walk around                                   87 (2)
  39 Work with the team you have                   89 (3)
Part 4 You And The Organization
  40 Be diplomatic                                 92 (3)
  41 Be meritocratic                               95 (2)
  42 Create an entrepreneurial culture             97 (2)
  43 Cut down on meetings                          99 (2)
  44 Drive the culture right through the           101(2)
  organization
  45 Encourage diversity                           103(2)
  46 Encourage innovation                          105(3)
  47 Get the culture right                         108(2)
  48 Harness the intelligence of the               110(3)
  organization
  49 Herding cats                                  113(2)
  50 Implementation                                115(2)
  51 Make small improvements                       117(2)
  52 March towards the sound of the guns           119(2)
  53 Mix things up                                 121(2)
  54 Not everything is measurable                  123(2)
  55 Plan for every contingency                    125(2)
  56 Practice democracy                            127(2)
  57 Respect the culture you inherit               129(2)
  58 Servant leadership                            131(2)
  59 Set reasonable goals                          133(2)
  60 Zero tolerance and the staff kitchen          135(3)
Part 5 Personal Qualities
  61 Be authentic                                  138(2)
  62 Be decisive                                   140(2)
  63 Be firm                                       142(2)
  64 Be honest                                     144(2)
  65 Be human                                      146(2)
  66 Be passionate                                 148(2)
  67 Confidence and humility                       150(2)
  68 Stay alert                                    152(3)
Part 6 Personal Behavior
  69 Follow your instincts                         155(2)
  70 Listen, learn and act                         157(2)
  71 Say sorry sometimes                           159(2)
  72 Set a good example                            161(2)
  73 Stick to the strategy                         163(2)
  74 Stick to the values                           165(2)
  75 Stick to the vision                           167(2)
  76 Stop being judgmental                         169(2)
  77 Use symbols                                   171(3)
Part 7 Personal Development
  78 Focus on the wildly important                 174(2)
  79 Get a good PA                                 176(2)
  80 Get a life                                    178(2)
  81 Get out of the limelight                      180(2)
  82 Good enough                                   182(2)
  83 Keep a sense of burning urgency               184(2)
  84 Keep fit                                      186(2)
  85 Know the detail                               188(2)
  86 Learn from failure                            190(2)
  87 Manage your time                              192(2)
  88 Quick wins                                    194(2)
  89 Recognize people                              196(2)
  90 Reinvent yourself                             198(2)
  91 Say no to distractions                        200(2)
  92 Think laterally                               202(3)
Part 8 You And The Outside World
  93 Assume the worst                              205(2)
  94 Attract and encourage talent                  207(2)
  95 Be accountable                                209(2)
  96 Do the right thing                            211(2)
  97 Lead for your industry                        213(2)
  98 Look for partnerships                         215(3)
  99 Make a contribution                           218(3)
  100 See the bigger picture                       221(2)
Sources                                            223