Acknowledgments                                    vii
Introduction                                       1  (10)
Your Keys to Success                               11 (6)
How to Use this Book                               17 (6)
    1 Understanding Conflict                       23 (32)
      How Do You See It?                           25 (4)
      Positive Spin                                29 (4)
      Step by Step                                 33 (2)
      Conflict Close-Up                            35 (2)
      Bull's-Eye                                   37 (2)
      Note to Self                                 39 (4)
      Anything Goes                                43 (2)
      Beach Ball Pass                              45 (2)
      Helium Hoop                                  47 (2)
      Check it Out                                 49 (4)
      Pins and Needles                             53 (2)
    2 Communication                                55 (46)
      You Don't Say                                57 (4)
      The way We See It                            61 (2)
      I'm Listening                                63 (4)
      Mimes                                        67 (2)
      One Question                                 69 (2)
      Re-Creation                                  71 (2)
      Pass the Chips                               73 (4)
      Keys to Communication                        77 (2)
      On the Run                                   79 (6)
      Supply Closet                                85 (8)
      The Butler Did It                            93 (8)
    3 Diversity                                    101(22)
      Another Name Game                            103(2)
      Common Uncommon                              105(2)
      Diversity Pays                               107(4)
      It's Classified                              111(2)
      In or Out?                                   113(4)
      Take a Walk                                  117(2)
      What a Bunch of Characters                   119(4)
    4 Trust                                        123(36)
      Two Truths and a Lie---with a Twist!         125(4)
      Five and Five                                129(2)
      Single File                                  131(4)
      Words of Wisdom                              135(6)
      Word Search                                  141(8)
      Rock and Roll                                149(8)
      Consensus Thumbs                             157(2)
    5 Perspective                                  159(20)
      In Character                                 161(2)
      The Usual Suspects                           163(2)
      Resolutions                                  165(6)
      Building Blocks                              171(2)
      Cross Over                                   173(2)
      Hoop-La                                      175(2)
      Speed Pass                                   177(2)
    6 EQ (Emotional Intelligence)                  179(26)
      Behind the Mask                              181(4)
      Shoes                                        185(4)
      Let's Face It                                189(2)
      Knot It                                      191(4)
      Hot Buttons                                  195(2)
      Get the Memo                                 197(2)
      The Shoe's on the Other Foot                 199(4)
      Tied Up in Knots                             203(2)
    7 Collaboration                                205
      Personality Plus                             207(4)
      It's a What?                                 211(2)
      Creative Collaboration                       213(2)
      Stump the Facilitator                        215(2)
      Build a Word                                 217(2)
      Super Stars                                  219(8)
      Quotable Quotes                              227(2)
      Monumental                                   229