Please find answers to the most frequently asked questions below:
◇ Dispatch & Delivery
Delivery Options & Rates
Self-Collection at Our Retail Store
Self-collection is not available. For reservations, please contact our store or send an email to
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.
Domestic Delivery
We currently charge 25 AED delivery fee all across the city area of UAE (Dubai, Abu Dhabi, Sharjah, U.A.Q, R.A.K, Ajman & Fujairah)
You can avail free delivery If you spend 2,000 AED or more on a single order.
International Delivery
Overseas delivery is available for GCC countries.
Delivery charges: 210 AED = Bahrain, Kuwait, Oman and Qatar 280 AED = Saudi Arabia
Delivery time is estimated within 1-2 weeks
Please note that the delivery may be subject to custom charges and approval which we have no control, any additional charges will be borne by you and we regret to inform you that no refund will be made.
To check your delivery status, go to www.aramex.com and track your order. Your will receive your tracking number via e-mail upon dispatch.
Please see below for an explanation of the terms on our product detail pages.
Usually dispatches within 2 - 5 days This item is in stock and will take this amount of time to pack and prepare for dispatch. Estimated delivery date for domestic delivery is 2 days after dispatch except Friday & Saturday.
We will inform you via e-mail if any items in your order prove to be unavailable. We do not charge your credit card until after your order has entered the dispatch process. Any shipment or delivery dates provided by BookWeb Dubai are estimates only. If your order has not been delivered within reasonable time, you can contact BookWeb Dubai at
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.
◇ Exchange & Refund
Exchange & Refund Policies
Exchanges will be accepted within 7 days from the date of receipt in saleable condition. You have to provide our staff with original receipt. All exchanges will be processed only at Kinokuniya Dubai Mall, Customer Service Counter.
Following Items are NOT exchangeable: - CD, DVD and audio visual except DEFECTIVE - Dated Items (calendar, diaries) - Figurines and Collectible items
We regret that no refund will be made.
How to Exchange
Please contact us by e-mail before coming to our retail store if you have intention to exchange an item you purchased from BookWeb Dubai.
BookWeb Department
E-mail:
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Tel: +971 4 4340 111
Operation Hours:
10:00am - 6:30pm
Sunday to Thursday, except Public Holidays
◇ Ordering & Cancelling
Cancelling an Order
We begin processing orders as soon as they are placed, so it’s not possible to cancel your order.
Ordering French, German, Japanese & Arabic Books
Some French and German books are available from BookWeb Dubai. Please select English books when you search and order for the books.
Magazines
Magazines are only available at the store.
◇ Payment, Pricing & Promotions
Payment Options
You can pay by credit card. We currently accept VISA and MasterCard.
When Your Account Will Be Charged
We do not charge your credit card until your order is in dispatch process. However due to requirement set by some issuer bank, the purchase amount may be immediately offset from your account once you confirmed the order. Therefore you will receive sms indicating that you have a made a purchase. Should there be any difference of amount once we confirmed your order due to stocks availabilities, the difference will be credited back to your account within 15 working days. This rules determined by the bank and not from Kinokuniya.
Pricing
Items in your Shopping Cart will always reflect the price shown for the item when you first added it to your cart. Adding an item to your cart reserves the price shown at that time. Please note that this price may differ from most recent price displayed on the item’s product detail.
Card Declined
You may find that your order does not go through immediately after you place an order, It is because your credit card is declined. Please contact the bank that issued your card to find out the reason why it was declined.
Price Difference between BookWeb and our Retail Store
The prices may vary between BookWeb and our retail store.
Bulk Order Discount
Bulk order discount is not available. If you are purchasing items for a corporation or institution, please contact our sales office and open a corporate account.