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Perfect Phrases for Managers and Supervisors (Perfect Phrases) (2ND): Runion, Meryl: BOOKS KINOKUNIYA
Book Details
Perfect Phrases for Managers and Supervisors (Perfect Phrases) (2ND)
Perfect Phrases for Managers and Supervisors (Perfect Phrases) (2ND)
Publisher : McGraw-Hill
Published Date : 2010/06
Binding : Paperback
ISBN : 9780071742313

BookWeb Price : AED 47.00

Availability Status : Our fulfillment centre has the item in stock.
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Language : English
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Book Description
Source: ENG
Academic Descriptors: A48140000
Place of Publication: United States
Edition: Subsequent
Continuations: Monograph Series,any number
Academic Level: Professional

The Right Phrase for Every Situation ...Every Time Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and your entire organization. Perfect Phrases for Managers and Supervisors, second edition, has been completely revised to help you communicate in today's workplace, where collaboration, cooperation, and personalization are critical to building an efficient, productive work environment. Learn the most effective language for: Setting a tone of mutual trust and respect Dealing with difficult employees and delicate problems Conducting interviews and performance reviews Empowering your people Disciplining workers or terminating employment

Contents
IntroductionChallenge of the Accidental Manager Why Perfect Phrases? The Importance of Managing Your Words The Value of Scripting How to Use This Book Chapter 1. The Principles That Make PowerPhrases Perfect Phrases The Rules of Responsible Communication The Rules of Responsible Communication in Full PowerPhrases: The Perfect Phrases to Use for Responsible Communication Chapter 2. Put Your Best Foot Forward: Perfect Phrases to Establish Your New Role Perfect Phrases to Address Former Peers Who Are Now Your Employees Perfect Phrases to Address Friends Who Are Now Your Employees Perfect Phrases to Address Employees Who Wanted the Promotion You Got Perfect Phrases to Address the Acting Supervisor You Are Replacing Perfect Phrases to Set the Tone Perfect Phrases for Your Initial Employee Meetings Perfect Phrases to Handle Questions You Can't Answer Perfect Phrases to Establish Yourself with Your Boss Perfect Phrases for Handling Employees Who Think They Are in Charge Perfect Phrases to Introduce Hands-on Involvement Perfect Phrases to Announce Changes Gracefully Perfect Phrases to Handle Resistance to Change Perfect Phrases to Support a Change You Don't Agree With Chapter 3 Perfect Phrases to Create a Mission-, Vision-, and Values-Based Team Perfect Phrases to Establish Mission Perfect Phrases to Establish Vision Perfect Phrases to Establish Values Perfect Phrases to Make the Mission, Vision, and Values Real Chapter 4. Perfect Phrases to Foster an Open Communication Culture Perfect Phrases to Ensure That You Are Kept in the Loop Perfect Phrases to Encourage Feedback Perfect Phrases to Encourage Questions on Policies and Directives Perfect Phrases to Get a Quiet Employee to Open Up Perfect Phrases to Encourage Employees to Communicate Directly and Effectively with Each Other Perfect Phrases to Encourage Employees to Admit Mistakes Perfect Phrases to Promote Diversity Perfect Phrases to Encourage Employees to Resolve Conflict Perfect Phrases to Invite Feedback About Your Performance as Manager Chapter 5. Perfect Phrases to Ace the Interview You Conduct Perfect Phrases to Learn Facts and Personal Information Perfect Phrases to Learn Work Styles and Preferences Perfect Phrases to Learn Work Expectations Perfect Phrases to Learn Work Perceptions Perfect Situation-Specific Questions Perfect Phrases to Learn Interpersonal Skills Perfect Phrases to Determine Self-Directedness and Personal Motivation Perfect Phrases to Determine Leadership Qualities Perfect Phrases to Determine Experience Perfect Phrases to Determine Education and Training Perfect Phrases to Determine Career Goals Perfect Phrases to Determine Self-Assessment Perfect Phrases to Determine Creativity Perfect Phrases to Determine Decisiveness Perfect Phrases to Determine Motivation Perfect Phrases to Determine Work Standards Perfect Phrases to Determine Presentation Skills Perfect Phrases to Determine Written Communication Skills Perfect Phrases to Determine Flexibility Perfect Phrases to Determine Stress Tolerance Perfect Multipurpose Interview Sentence Stems Chapter 6. Perfect Phrases for Orientation Perfect Phrases to Greet and Welcome Perfect Phrases to Create Safety and Reassure the New Employee Perfect Phrases to Introduce the New Employee to the Company Perfect Phrases to Reinforce Disciplinary Policies Perfect Phrases to Get the New Employee Started Perfect Phrases to Establish Feedback Perfect Phrases to Introduce the New Employee to the Culture Chapter 7. Perfect Phrases for Delegation Perfect Phrases to Encourage Buy-in Perfect Phrases to Express the Benefit of an Assignment Perfect Phrases to Ensure Clarity in Delegation Perfect Phrases to Ensure Understanding of an Assignment Perfect Phrases to Elicit Input During Delegation Perfect Phrases to Make Sure a Task Is Accepted Perfect Phrases to Eliminate Reverse Delegation Perfect Phrases to Refuse an Employee Request Perfect Phrases to Credential Your Employees Perfect Phrases to Follow up on Delegated Projects Chapter 8. Perfect Phrases to Set and Communicate Standards and Goals Perfect Phrases to Set Job Standards Perfect Phrases to Gather Input to Identify Job Standards Perfect Phrase Questions to Ask Employees Currently or Formerly in the Position to Determine Job Standards Perfect Phrase Questions to Ask Those Who Depend on the Position to Determine Job Standards Perfect Phrases to Ensure Agreement to Job Standards Perfect Phrases to Reinforce Job Standards Perfect Phrases to Negotiate Performance Goals Perfect Phrases to Ensure Agreement to Performance Goals Chapter 9. Perfect Phrases to Coach Employees Perfect Phrases for Informal Interaction Perfect Phrases to Uncover Employee Strengths Perfect Phrases to Build Employee Strengths Perfect Phrases for Positive Reinforcement Perfect Phrases to Uncover and Address Issues and Obstacles Perfect Phrases to Develop Solutions Perfect Phrases to Address Personal Issues Perfect Phrases to Counsel Employees Going Through a Difficult Time Chapter 10. Perfect Phrases to Handle Employee Performance and Behavior Problems Perfect Phrases for Real-Time Corrective Verbal Feedback Perfect Phrases to Turn Informal Feedback into Verbal Warnings Perfect Phrases for Written Warnings and Counseling Sessions Perfect Phrases to Suspend an Employee Perfect Phrases to Inform Employees About an Employee on Suspension Perfect Phrases to Receive a Complaint Perfect Phrases to Inform an Employee of a Complaint Perfect Phrases to Interview Witnesses About a Complaint Chapter 11. Perfect Phrases for Conducting Performance Reviews Perfect Phrases to Announce a Performance Review and Advise the Employee to Prepare Perfect Phrases to Set Expectations and Create Ease Perfect Phrases to Review Performance Perfect Phrases to Address Poor Performance During the Review Perfect Phrases to Develop Goals During the Review Perfect Phrases to Create an Improvement Plan Chapter 12. Perfect Phrases for Termination Perfect Phrases to Open a Meeting to Terminate Due to Performance Perfect Phrases to Explain the Situation and Terminate Due to Performance Perfect Phrases to Open a Meeting to Terminate Due to Cutbacks Perfect Phrases to Explain the Situation and Terminate Due to Cutbacks Perfect Phrases to Reaffirm the Employee and Close the Meeting Perfect Phrases to Answer Common Termination Questions Perfect Phrases to Tell Other Employees About a Termination Perfect Phrases for the Exit Interview Chapter 13. Perfect Phrases for Meetings and Announcements Perfect Phrases to Keep the Meeting on Track Perfect Phrases to Bring up an Issue Perfect Phrases to Emphasize a Point Perfect Phrases to Handle Interruptions Perfect Phrases to Elicit Opinions Perfect Phrases to Comment on Opinions Perfect Phrases to Correct Information Perfect Phrases to Focus Decisions Chapter 14. Perfect Phrases That Empower Employees Perfect Phrases to Express Appreciation Perfect Phrases to Motivate Perfect Phrases to Create Autonomy Chapter 15. Perfect Phrases to Communicate Up the Ladder Perfect Phrases to Stay in Sync with Your Boss Perfect Phrases to Disagree with Your Boss Perfect Phrases to Warn Your Boss of Developing Problems Perfect Phrases to Refuse the Boss's Request and Focus Priorities Perfect Phrases to Manage a Difficult Boss Perfect Phrases for Bringing an Idea to Your Boss Perfect Phrases to Break Bad News to the Boss Perfect Phrases to Support Your Team When Reporting to the Boss Perfect Phrases to Give Due Credit to Your Team Chapter 16. Tips for Making Your Perfect Phrases PowerPhrases Body Language Tone of Voice Balance of Power The 24-Hour Rule When Silence Is Golden
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