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Every Manager's Desk Reference: : BOOKS KINOKUNIYA
Book Details
Every Manager's Desk Reference
Every Manager's Desk Reference
By
Publisher : Alpha Books
Published Date : 2002/01
Binding : Paperback
ISBN : 9780028642680

BookWeb Price : AED 129.00

Availability Status : Our fulfillment centre has the item in stock.
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Language : English
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Book Description
Source: ENG
Place of Publication: United States
Academic Level: Professional
Table of Contents
 
Introduction                                       x
  Stress Management                                1   (58)
    The Toxic Workplace                            2   (6)
    Managing Office Stress                         8   (7)
    Stress at Home                                 15  (8)
    Getting Sleep, Staying in Balance              23  (7)
    Curbing Procrastination                        30  (7)
    The Stress of Information Overload             37  (6)
    Taking the Stress Out of Travel                43  (9)
    The Time/Money/Stress Connection               52  (7)
  Time Management                                  59  (96)
    Understanding Time Management                  60  (8)
    Shaping Your Future                            68  (7)
    Avoiding the Tyranny of the Urgent             75  (6)
    Scheduling for Results                         81  (7)
    Getting Organized                              88  (8)
    Managing Your Desk and Office                  96  (11)
    Surviving Information Overload                 107 (6)
    Taming Technology                              113 (7)
    Keeping Interruptions to a Minimum             120 (8)
    Multiplying Your Time Through Delegation       128 (9)
    Avoiding the Time Traps                        137 (8)
    Managing Time on the Road                      145 (10)
  Getting Organized                                155 (46)
    Easy Organizing Basics                         156 (6)
    Finishing a Day's Work in Advance              162 (7)
    Using High-Tech Tools and Software             169 (8)
    Organizing Your Office                         177 (6)
    Managing Your Computer                         183 (5)
    Going on the Road                              188 (6)
    Working at Home                                194 (7)
  Motivating People                                201 (98)
    What Motivates People?                         202 (7)
    Take Care of the Basics                        209 (8)
    Providing a Great Environment                  217 (9)
    Giving Them What They Need to Succeed          226 (7)
    Go Team!                                       233 (10)
    Throw a Party!                                 243 (8)
    Give a Gift                                    251 (6)
    Getting Out of the Office                      257 (7)
    Just Go Home!                                  264 (7)
    Recognizing Achievement                        271 (9)
    Involving People in Innovation                 280 (6)
    Providing Challenge                            286 (6)
    Share the Success!                             292 (7)
  Leadership                                       299 (84)
    What Is Leadership?                            300 (4)
    The Traits of a Leader                         304 (5)
    Leadership Styles                              309 (6)
    Communicating as a Leader                      315 (7)
    Successful Speeches and Presentations          322 (5)
    Managing Performance                           327 (7)
    Improving Your Team                            334 (6)
    Worst Leadership Mistakes                      340 (4)
    Nonstandard Techniques                         344 (7)
    Avoiding Micromanagement                       351 (4)
    Transformational Leadership                    355 (4)
    Troubleshooting                                359 (7)
    Nurturing and Mentoring                        366 (6)
    Women in Leadership                            372 (5)
    Young or Minority Leaders                      377 (3)
    Where to Find Help                             380 (3)
  Organizational Management Basics                 383 (24)
    Organizing Your Staff                          384 (4)
    Managing Your Budget                           388 (6)
    Staying Focused Amidst Change                  394 (5)
    Streamlining Business-Specific Processes       399 (8)
  Hiring Employees                                 407 (34)
    Analyzing the Position                         408 (6)
    The Resume                                     414 (8)
    References                                     422 (10)
    Testing                                        432 (9)
  Conducting a Job Interview                       441 (68)
    Interview Models                               442 (8)
    Structured Behavioral Interviewing: Part 1     450 (8)
    Structured Behavioral Interviewing: Part 2     458 (10)
    Controlling the Interview                      468 (8)
    Navigating the Legal Minefield                 476 (11)
    Active Listening Skills                        487 (7)
    Conducting the Interview                       494 (10)
    Critique and Fine-Tune                         504 (5)
  Improving Employee Performance and Development   509 (34)
    Improving Performance                          510 (7)
    Encouraging Employee Development               517 (7)
    Striving for Employee Satisfaction             524 (9)
    Compensating Employees                         533 (10)
  Conducting Performance Appraisals                543 (70)
    Improving Communication                        544 (9)
    Looking at Sample Questions                    553 (10)
    Three Approaches to Performance Appraisals     563 (4)
    Preparing for the Meeting                      567 (5)
    The Meeting                                    572 (7)
    Gaining Your Employees' Trust                  579 (5)
    Forging Agreements                             584 (7)
    Feedback Systems and Recognition Programs      591 (9)
    You Can't Win 'Em All                          600 (8)
    Pulling It All Together                        608 (5)
  Effective Business Presentations                 613 (96)
    Become an Effective Speaker                    614 (7)
    Define the Central Message                     621 (6)
    Know Your Listeners                            627 (6)
    Energy for Effectiveness                       633 (6)
    Eye-Contact Communication                      639 (5)
    Gather Your Evidence                           644 (6)
    Organize Your Material                         650 (6)
    Create Successful Presentations                656 (5)
    Interact with Audiences                        661 (5)
    Make It Simple                                 666 (6)
    Banish Those Butterflies                       672 (4)
    Dealing With the Details                       676 (4)
    Ten-Point Presentation Primer                  680 (5)
    Handling Questions and Answers                 685 (5)
    One-to-One Presentations                       690 (4)
    Listening                                      694 (4)
    Mastering the Media                            698 (5)
    Continuous Improvement                         703 (6)
  Creating Effective Visuals                       709 (14)
    Visual Aids                                    710 (5)
    Presenting Your Visuals                        715 (8)
  Running Effective Meetings                       723 (102)
    Effective Meeting Basics                       724 (6)
    Types of Meetings                              730 (6)
    Is This Meeting Necessary?                     736 (5)
    Planning Your Meeting Strategically            741 (7)
    The Importance of Environment                  748 (7)
    Preparation Time                               755 (9)
    The Mechanics of Facilitation                  764 (6)
    The Art of Facilitation                        770 (8)
    Pacing the Meeting                             778 (6)
    Creating Group Memory                          784 (6)
    Meeting Outcomes and Follow-Up                 790 (5)
    Handling Common Problems                       795 (8)
    Out of the Boardroom                           803 (7)
    Unusual Means to Create Successful Meetings    810 (8)
    Meetings Without Meeting                       818 (7)
  Business Writing                                 825 (96)
    Effective Business Writing Matters             826 (5)
    Start with a Purpose in Mind                   831 (5)
    Framing Your Thinking                          836 (6)
    The Opening Is the ``Bottom Line''             842 (5)
    Give Your Reader Sufficient Background         847 (5)
    Making Your Recommendations or Conclusions     852 (6)
    Providing Rationale for Your Recommendation    858 (6)
    Add Information as Needed                      864 (8)
    Specify What Should Happen Next                872 (6)
    Outline Your Thinking                          878 (6)
    Writing Business Letters                       884 (7)
    Writing E-Mail                                 891 (7)
    Writing a Presentation Document                898 (8)
    Avoid the Grammar Minefield                    906 (9)
    Style Facilitates Effective Communication      915 (6)
  Problem-Solving and Decision-Making              921 (28)
    All Are Smarter Than One                       922 (4)
    Problem-Solving Overview                       926 (7)
    Problem-Solving Tools                          933 (6)
    Decision Methods and Implementation            939 (10)
  Project Management                               949 (120)
    So You're Going to Manage a Project?           950 (8)
    What Makes a Good Project Manager?             958 (10)
    What Do You Want to Accomplish?                968 (7)
    Laying Out Your Plan                           975 (13)
    Assembling Your Plan                           988 (9)
    Keeping Your Eye on the Budget                 997 (10)
    Gantt Charts                                   1007(7)
    PERT/CPM Charts                                1014(11)
    Reporting Results                              1025(8)
    Choosing Project Management Software           1033(9)
    A Sampling of Popular Programs                 1042(8)
    Multiple Bosses, Multiple Projects,            1050(6)
    Multiple Headaches
    A Construction Mini-Case                       1056(7)
    Learning from Your Experience                  1063(6)
  Customer Service                                 1069(108)
    Customer Service: What's It All About?         1070(8)
    Who Are Your Customers---and What Do They      1078(8)
    Want?
    Your Only Competitive Advantage                1086(9)
    Hiring a Service-Oriented Attitude             1095(8)
    Keeping a Service-Oriented Attitude            1103(8)
    What's Your Vision?                            1111(8)
    What's Your Business?                          1119(9)
    Meeting (and Exceeding) Customer               1128(9)
    Expectations
    Keeping Your Customers in the Driver's         1137(8)
    Seat: Part 1
    Keeping Your Customers in the Driver's         1145(9)
    Seat: Part 2
    Participative Management                       1154(6)
    Service Delivery Skills and Techniques         1160(7)
    Handling Difficult Customers                   1167(10)
Appendixes
Glossary                                           1177(26)
Management Resource List                           1203(10)
Sample Interview Questions                         1213(24)
Interview Evaluation Summary                       1237(2)
The Speaker's Notebook                             1239(8)
Reading Financial Statements                       1247(14)
Index                                              1261
 
Providing self-contained how-to sections, this reference guide includes contributions from leading experts in the fields of managing organizations, marketing, stress and time management, and customer service.